Innovative Approaches to Resolving an Age- Old Challenge: Understand Roles and Master Communication Strategies to Manage Complex Relationships

January 29, 2014 9:15am

Frank Denton
Assistant Deputy Minister
Ministry of Government and Consumer Services, Ontario

Jean Major
Chief Executive Officer and Registrar
Alcohol and Gaming Commission of Ontario

Learn to effectively identify roles and responsibilities of management, board members and government, and seamlessly manage these relationship dynamics to foster cooperation, progress and the growth of your organization.

  • Understanding the roles of the Minister, the Ministry, the CEO and the Board, detailing accountability lines and expectations between these parties
    • Learn how to gain a clearer understanding of the Ministry’s mandate
    • Develop strategies to achieve clarity on expectations and rules of engagement
    • Proven best practices to build solid, co-operative working relationships with the Ministry and increase trust in your day-to-day operations with Government staff
  • Communication is Key: Strategies on how to –
    • effectively communicate with political and public service staff of the Ministry, and
    • accurately assess parties’ true, not perceived, needs
  • What to do if Ministries overstep their “arms-length” status on the operational front; how to address these concerns in your Crown corporation