Managing Realities and Perceptions of Agency Conduct and Performance
Randy Jackiw
Assistant Deputy Minister, Economic Development
Ontario Ministry of Agriculture, Food and Rural Affairs
Rod Phillips
President & CEO
Ontario Lottery and Gaming Corporation
- Identifying the big reputational risks
- What can the CEO and Board do to effectively address the negative pressure surrounding issues such as compensation; practical steps to mitigate this risk
- Establishing ethical leadership and how to proactively influence the narrative
- Incorporating the appropriate public reporting structure, accountability, transparency, and performance framework that is right for your agency
- Best practices in establishing codes of conduct
- How to address and repair public distrust created by a few isolated incidents whether real or perceived: Dealing with the pervasive nature of this general distrust and establishing transparent day-to-day business operations to help mitigate the impact on your agency
- Lessons Learned: Essential considerations and challenges to establishing ethical leadership
- Discussion of effective public reporting structure, accountability, transparency, and performance framework that is right for your agency; what has worked for OLG
- Top strategies to address public distrust and how to best mitigate this risk