JOAN FAULK is Ownerof Starfish Consulting Inc. She is a senior consultant who has led business transformations using astructured change management approach.  She has more than 20 yearsexperience in both corporate and entrepreneurial organizations deliveringchange management and information management solutions to drive growth andadvance operational efficiencies. Joan has held employee roles in professionalservices and energy companies and consulted to organizations internationallyand in a variety of industries (engineering, oil & gas, healthcare,technology, global retailers). Joan holds both an MBA and Master of Library& Information Sciences degree, both from the University of Western Ontario.